Shipping & Refund Policy
For Domestic Customers, United States and Canada: We ship your order over USD$500 with no cost to you. We provide FedEx with Insurance coverage, for signed receipt package only. Any orders below USD$500 will be charge at minimum $50. To waive this shipping cost, please sign up to be our Loyalty Customer and receive a Voucher value $50 with a Promo Code.
If you are not 100% satisfied with your purchase, you can return the merchandise for a full refund or exchange with credit within 15 days from Date of Delivery. Return must be Unworn, No removal of Tamper Sticker, and in the state when you received them. To request a Return Shipping Label for your purchase, simply fill the Online Return Form and immediately submit to our Customer Care Team, no later than 48 hours once you received the shipment. Our Customer Care Team will acknowledge your request, review, and respond within 48 hours turnaround time.
Once the Return Request has been carefully reviewed and approved, a Return Label will be generated and email to you. Please provide us your return tracking number. The processing of the refund or credit may take up to one week, from Date Received of your Return Package.
For International Customers: For International Returns, the shipping and insurance cost are the responsibility of the customer.
We ship international orders over USD$500 for free, orders below USD$500 are charged by shipping rate via FedEx. The arrival time mentioned on our website is applicable only to US shipping addresses. Please contact our Customer Care Team via email to our Sales@LaetusIcon.com to get the estimated shipment delivery time of your ordered items.
Laetus Icon reserves the right to change its policies without any prior notice.